Effective Date: 09/01/2025
PROMINENCE HEALTH CARE PLAN (“Prominence,” “we,” “us,” or “our”) provides SMS text messaging services to help you stay informed about healthcare updates, reminders, and important communications. By opting into our SMS program, you agree to the following terms:
- SMS Consent & Data Privacy
By providing your mobile number and opting into Prominence’s SMS program, you:
– Consent to receive text messages from PROMINENCE HEALTH CARE PLAN.
– Understand that message frequency may vary.
– Acknowledge that consent is not a condition of enrollment, purchase, or care.
– Agree that your personal information (including phone number) will not be sold or shared with third parties for marketing purposes.
- Types of SMS Communications
Messages may include, but are not limited to:
– Appointment Reminders: Confirmations, updates, postponements, and cancellations.
– Health Alerts & Follow-Ups: Medication reminders, wellness check-ins, and care coordination.
– Billing & Account Notices: Payment confirmations, invoice reminders, and insurance updates.
– Promotions & Educational Programs (if applicable): Health resources, wellness content, and exclusive offers.
Example SMS:
“Hello, this is a reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. Reply STOP to unsubscribe at any time.”
- Message Frequency
Message frequency may vary depending on your care needs. You may receive up to 4 SMS messages per week.
- Message & Data Rates
Standard message and data rates may apply according to your mobile carrier’s plan.
- Opt-In Methods
You can opt in to receive SMS messages by:
– Providing verbal consent during a call or appointment.
– Submitting an online form.
– Completing a paper form.
- Opt-Out Method
You can opt out at any time by:
– Replying “STOP” to any SMS message.
– Contacting us at 855-969-5882 (TTY: 711) to request removal.
Once you opt out, you will no longer receive SMS messages unless you opt in again.
- Assistance & Support
– For help, reply “HELP” to any message.
– Call our support team at 855-969-5882 (TTY: 711).
– Visit our Terms & Conditions and Privacy Policy on our website.
- Standard Messaging Disclosures
– Message and data rates may apply.
– You may opt out at any time by texting “STOP.”
– For assistance, text “HELP.”
– Message frequency may vary.
– Carriers are not liable for delayed or undelivered messages.
- Updates to Terms
Prominence reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and continued participation in SMS communications constitutes acceptance of the updated Terms.